Making A Difference

Inclusive Design



The design of services that are useable by as many people as possible. But if the service cannot be fully available to everyone an equitable alternative should be offered.

This might occur at a nature reserve where to provide access for all may unduly affect nature conservation, or it may not be practical to modify the landscape to make it easy for everyone to use every part.


This approach has been adopted at the RSPB reserves at Saltholme, Bempton Cliffs and Old Moor, at historic hill forts in Denbighshire, Poole's Cavern in Buxton, Bunhill Fields historic burial ground in London and the iconic Bridgewater Canal in Salford.

Image of a wheelchair user using way-finding technology

(Above) Easy way-marking concept

  at Otterspool Promenade, Liverpool.


Assistive way-marking bollard Cast steel bollard with a satin finish. Raised blue lettering cast into the sides of the structure. The top is finished in standard dark blue paint with a raised and tactile symbol.


Image of the Penfriend Audio description system at Abbeydale Industrial Hamlet
Image of the tactile guide in use at the Sheffield Industrial Museum

© Phil Chambers Consultancy January 2016